Shipping FAQs:
1. Where are the products shipped from?
The products are shipped from Pretoria, South Africa.
2. What company is used for shipping?
We use Multi-Carrier Shipping to offer you the best choice, price and service.
3. How long does it take to ship the products?
The handling time is usually 1 to 2 business day.
The transit time after handling is usually 1 to 2 business days.
4. Can I change my shipping address after the handling is complete?
It will be the responsibility of the client to contact the courier company and ask if it is possible, we at ZK Print cannot change the delivery address after the product was picked up.
5. Can I track the progress of my delivery?
Yes, you will receive a tracking number which you can track directly with the courier company in question.
Product FAQs
1. Do ZK Print 3D printers, scanners and lasers come with a warranty?
Yes. All printers, scanners and laser products carry a 12-month manufacturer's warranty against defects in materials and workmanship, in addition to your rights under the Consumer Protection Act. QIDI printers must be registered on the Qidi South Africa page to activate cover. See our Warranty page for full details.
2. How are warranty repairs handled?
Our warranty is carry-in / send-in, with repairs and assessments handled at our premises in Pretoria. Start by logging a ticket with us — we troubleshoot first, and where genuine warranty parts are needed, we help you through the manufacturer's parts process and stay involved until it is resolved.
3. What filament brands do you stock?
We carry a wide range, including Polymaker (and Panchroma / Fiberon), SUNLU, Fil X, Creality, Winplu_s, Phaetus, QIDI Tech, and S3DPS, across materials from PLA and PETG to engineering filaments such as PA, PC, PPS and carbon- and glass-fibre reinforced grades.
4. Can I return opened filament?
Opened filament cannot be returned for change of mind. Filament absorbs moisture from the air, so drying before use is normal and is the user's responsibility. If you suspect a genuine manufacturing defect, log a ticket with photos of the spool, the batch label, a sample print and your slicer settings, and we will assess it and replace it if confirmed.
5. Is there a Wiki for QIDI printers?
Yes — QIDI maintains an online Wiki, and we are happy to point you to the relevant pages for your model. https://wiki.qidi3d.com/
Other:
1. Is ZK Print based in South Africa?
Yes, ZK Print is based in Pretoria, Gauteng, South Africa.
2. Can I contact ZK Print directly if the FAQs do not answer my question?
Yes, ZK Print can be contacted via e-mail at desk@zk-print.co.za or via WhatsApp/phone on +27 68 574 6130.
