Refund and Return Policy
Thank you for choosing ZK Print. At ZK Print, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
7-Day Return Policy:
We gladly accept returns within 7 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item. A restocking fee of 15% applies, and any return shipping fees will be deducted from the refund amount.
How to Initiate a Return:
Contact Us: Before returning any items, please submit a ticket to our return team to initiate the return process. (Please click on "ticket" above, or go to the "Contact Us" page and follow the instructions)
Return Authorisation: Once your return request is approved, you will receive a Return Authorisation (RA) number and instructions on how to return the product. Write the provided RA number on the outside of the package.
Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Please note that if a refund is approved, it will only be given for the product/s and not the shipping fee.
Non-Refundable Items:
Certain items are non-refundable, including:
Damaged or defective items:
If you receive a damaged or defective item, please open a ticket immediately with details and photos of the issue. We will work to resolve the problem promptly.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Information:
Phone: +27 68 574 6130
Email: desk@zk-print.co.za
Address: 36 21st Street, Pretoria, Gauteng, 0081, South Africa
Support Hours: Monday to Friday: 10:00 AM - 6:00 PM